Shipping & Returns
Shipping:
The price on supervolo.com is free shipping cost with China Post Register Airmail(CPRA).
All orders are shipped via CPRA Priority. You will receive an email notification once your order is shipped.
FAST, FAST, FAST! We know that you want your order quickly. We take great pride in processing and shipping your order in one to two business days when possible.
Introduction to China Post Register Mail.
About China Post, please refer it to http://english.chinapost.com.cn/html1/folder/1408/3920-1.htm
China Post Register Mail(CPRA) is for the delivery of lightweight items below two kilograms from China to other countries and regions. It’s the most economic delivery way among all the logistics transportation forms such as EMS, DHL, UPS, Fedex, TNT and can be registered to track the shipment. As long as the packet (except prohibition items) is less than 2kg with the size less than 90 cm in length, width and depth combined and greatest dimension less than 60cm, it can be posted as small parcel. A small parcel is usually delivered through three transport means – Air, Surface Air Lifted (SAL) and Surface. Because the Surface delivery needs a long time (usually 40-70 days), more people use Air or SAL. The China post international registered air mail is now greatly used in e-commerce market such as Ebay, Amazon, AliExpress...and by individual customers. Items such as small parts, accessories, clothes, shoes and more articles for daily use are fit to use this way of delivery.
1. It is cheaper and faster than regular registered mail for packets below 2kg. The charge mean which is charged by every 100gm is more reasonable than other delivery ways which are by every 500gm. This enables the sellers to cut their costs to the bone and enhance the price competitiveness.
2. It can be reached to over 200 countries and regions of the world. As long as there are post offices, your parcel can be reached.
3. The small parcel is safe and has a very low rate of loss. You can also track the registered parcel online.
4. Less time in customs clearance: as China Post has a long-term good cooperation relationship with the Customs, the small parcel can be passed quickly without any cost.
Weight and Size Limit:
1. Weight Limit:
The maximum weight for the small packet is 2kg(to Saudi Arabia it can’t exceed 1kg)
2. Size Limit:
a: Maximum Size:
For a rectangular packet, the length + width + height should be 90cm or less and the maximum length is 60cm. For a cylindrical packet, length plus twice the diameter should be 104cm or less, and the greatest dimension could not exceed 90cm.
b: Minimum Size:
Greatest dimension should be not less than 14cm and width should exceed 9cm for a rectangular packet. For a roll form: length plus twice the diameter should exceed 17cm and the minimum length is 10cm.
A tolerance of 2 millimeters is allowed for both the maximum and minimum sizes.
Why we choose the China Post Register Mail(CPRA)?
Firstly this freight is cheapest for the international sales from China, we would like to save the cost and let our customers to enjoy high-quality products.
Secondarily the China Post Register Mail is belonging to the China Post, a solely owned by the state, China Post Group.
Thirdly the parcel can be tracking on internet.
You can track the information on their official site: http://intmail.183.com.cn/zdxt/yjcx/
Or other organization: http://track-chinapost.com/startairmail.php
To Asian Neighbors: 5-10 days;
To Major Countries in America and Europe: 7-15 days;
To Other regions and countries: 7-30 days
For more specific information please refer to http://track-chinapost.com/?p=731 or http://www.chinapostaltracking.com/service/
Shipment Confirmation
On the day your order is shipped, we will send you an e-mail with your tracking number. If you have any questions please e-mail us info@supervolo.com.
If you still have questions about shipping email us at: CustomerService@supervolo.com
Caution:If you have not received your shipment within 60 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
Before we can ship your order, SUPERVOLO will prepare for your products and do Strict quality control, testing and pack items carefully. The duration of preparing your items for shipping and the delivery time is the total time to receive your order.
For the restriction of weight and size of China Post Register Airmail,the items/quantity and final weight and package size ,so if the weight over 2kgs or oversize ,maybe order will be divided 2 parcels to you ,please note it.
Returns:
1) All products on supervolo.com is provided warranty/guarantee for one year ,Defective items MUST BE reported when you received it in same day and returned in the original packaging.
2) You must tell us what the defective details is and give us your order number for your defective items or need repair items with warranty period and Shipping cost is bear by both seller and buyer in half.
3) if you have any item need return repair for warranty ,you need to inform us before you make shipment,we will provide you our warehouse address details and we only accept POST shipping with low invoice value to avoid china custom tax/duty or stop risk and return must be with tracking number
